Shipping policy

SHIPPING POLICY

Last updated: September 6, 2026

Marlow & Co. works with third-party fulfillment partners, including CJdropshipping, and international delivery carriers. Products may be shipped from different warehouses depending on availability and the customer’s destination.

  1. ORDER PROCESSING

Most orders require approximately 1–5 business days for processing before shipment.

Processing may take longer if:

• An item must be obtained from another warehouse or supplier;
• The product is temporarily low in stock;
• The order requires address or payment verification;
• The order contains multiple products; or
• There is unusually high order volume.

Business days exclude weekends and public holidays.

  1. ESTIMATED DELIVERY TIMES

Estimated transit times depend on the product, destination, warehouse, carrier, and shipping method.

Typical estimates after dispatch are:

• Products shipped from a warehouse within the destination country: approximately 2–7 business days;
• Standard international deliveries: approximately 7–25 business days; and
• Remote locations or slower international routes: potentially longer than 25 business days.

Processing time is additional to transit time.

Any product-specific estimate displayed on the product page or at checkout should be treated as the more relevant estimate for that order. Delivery dates are estimates and are not guaranteed.

  1. TRACKING

When tracking is available, customers will receive a shipment-confirmation email containing a tracking number or tracking link.

Tracking information may take several business days to begin updating after a shipping label is created. Some international parcels may be transferred to a local carrier and receive an additional local tracking number.

  1. MULTIPLE PACKAGES

Products from the same order may be fulfilled from different warehouses. As a result, an order may arrive in separate packages on different dates.

Separate packages do not result in additional shipping charges unless those charges were disclosed at checkout.

  1. SHIPPING DESTINATIONS

We only ship to destinations available at checkout. The availability of a country at checkout does not guarantee that every product can be delivered there.

If a selected product cannot be shipped to your address, we will contact you to offer an alternative, modify the order with your approval, or cancel and refund the affected item.

  1. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to import duties, customs charges, handling fees, VAT, or other taxes imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

Marlow & Co. cannot control customs assessments or guarantee that a shipment will avoid inspection or additional charges.

  1. CUSTOMS AND CARRIER DELAYS

Delivery may be delayed by customs processing, severe weather, carrier congestion, public holidays, peak shopping periods, transportation disruption, regulatory inspection, public emergencies, or other circumstances outside our reasonable control.

A delay does not automatically mean that a parcel is lost.

For orders shipped to the United States, a lost-shipment review may generally be opened when tracking shows no meaningful delivery progress for up to 45 days from shipment. For many other international destinations, review may require up to 60 days from shipment, depending on the carrier and route.

Customers should nevertheless contact us earlier if tracking has not updated for 15 consecutive days so that we can begin investigating.

  1. DELIVERY ATTEMPTS AND COLLECTION

The local carrier may make a limited number of delivery attempts or hold the parcel at a post office or collection point.

Customers are responsible for monitoring tracking, responding to delivery notices, collecting held parcels, and providing any information requested by customs or the carrier.

Marlow & Co. is not responsible for parcels returned, destroyed, or lost because the customer:

• Supplied an incorrect or incomplete address;
• Refused delivery;
• Failed to collect the parcel;
• Did not respond to the carrier; or
• Did not complete required customs procedures.

  1. ORDERS MARKED AS DELIVERED

If tracking shows that your parcel was delivered but you cannot locate it:

• Check around the delivery location;
• Ask household members, neighbors, building management, or reception staff;
• Contact the local carrier; and
• Request written confirmation from the carrier if the parcel cannot be found.

Then email us at umarhamiqbal@gmail.com with your order number and the carrier’s response. We will assist with an investigation where possible, but a replacement or refund is not guaranteed when the carrier confirms delivery.

  1. ADDRESS CHANGES

Review your delivery address carefully before submitting an order.

Contact us immediately if an address needs to be corrected. Address changes cannot be guaranteed once fulfillment has begun, and we cannot refund or replace an order that fails because the customer provided an incorrect or incomplete address.

  1. CONTACT

For shipping or tracking assistance, contact:

Marlow & Co.
Email: umarhamiqbal@gmail.com