FAQ

Ordering

Where does Marlow & Co. currently ship?

Our launch catalog is selected and priced for customers in the United States. Availability and delivery options are confirmed during checkout.

When will I receive order confirmation?

After checkout, Shopify sends an order confirmation to the email address provided with your order. If you do not see it, check your spam or promotions folder before contacting us.

Shipping and tracking

How long does delivery take?

Delivery varies by product and destination. Our launch products use tracked CJ shipping routes to the United States. Processing time is separate from carrier transit time; see our Shipping Policy for the complete estimate and important exceptions.

How can I track my order?

Use the Track Order page from the main menu. Tracking can take a short time to show movement after a label is created.

Can you deliver to a PO box?

Some CJ shipping methods cannot deliver to U.S. PO boxes. Use a complete residential or business street address whenever possible.

Products

How do I choose the right variant?

Check the size or capacity guide on the product page before ordering. If your pet falls between stated size ranges, measure where possible and contact us if you would like help choosing.

Will colors look exactly the same?

We aim to represent colors accurately, but lighting and screen settings can create small differences.

Returns and support

What if my order arrives damaged or incorrect?

Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue under our Returns & Refunds Policy.

How do I request a return?

Read the Returns & Refunds Policy first, then contact us before sending anything back. Unauthorized returns may not be accepted.

How can I contact Marlow & Co.?

Visit the Contact Us page or email us using the address listed there. Include your order number when asking about an existing order.